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Head-Heart-Hands: Part 1 of 5 “Why head-heart-hands no longer works”

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Why does it seem like it is harder today to run a successful service business? Why does it seem like good employees are harder to manage and keep? Could it be that we are using 20th Century tactics in a 21st Century environment? Is it possible that inverting our approach to managing people and processes could free us from some of the pains of running a business, and in turn, bring more success than we imagined?

At J&R, our philosophy is simple: our personal commitment to our people has to be without question. Our People, Our Customers & Our Communities are our great priorities!. Investing in our people isn’t just about goodwill; it’s a strategic move that fuels individual career paths, financial results and our combined growth.

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